Delete your Dino account
You can delete your account at any time, from inside the app or by writing to us. Here is exactly what happens when you do.
If you can sign in
Open your account, scroll to the bottom and use Delete my account. You will be asked to type the word delete to confirm. It happens immediately — there is no waiting period and no email to click.
If you cannot sign in
Email ryanshawplasma@gmail.com from the address, or with the phone number, on the account. We will confirm it is yours, delete it within 30 days, and write back when it is done.
What is deleted, and what is not
Most of it goes outright. One part cannot, and it is worth understanding before you decide.
Deleted outright
- Your sign-in — email, phone, and the account itself
- Your name and profile
- Saved delivery addresses
- Venues you kept as favourites
- Loyalty points and referral history
Kept, with your name removed
- Past orders and invoices. A GST invoice is a record the venue is legally required to keep for years. The order stays on their books; it stops pointing at you
- Reviews and photos you chose to publish. They remain on the venue's page as “Guest”
If you want a specific review or photo taken down, delete it before deleting your account — a review that disappeared whenever its author closed their account would be a review-removal tool wearing a privacy label, and other people relied on it when choosing where to eat.
Take your data first
On the same account screen there is Download my data — a single JSON file with your profile, every order you have placed, your addresses, favourites and reviews. Deletion cannot be undone, so take this first if you want a copy.
You may not have an account at all
Scanning a QR code and ordering works without one, and most people never make one. If you have only ever ordered as a guest there is no account to delete — the order sits with the venue, and anything on your phone clears when you clear your browser data.