Terms of service

Last updated: 28 September 2026

Operator: Ryan Enterprises, Haryana, India · GSTIN 06NRJPS6923K1ZV

There are two different relationships here and they have different terms.

• Part A is for guests who order food.

• Part B is for venues who use the platform to sell it.

Part A — for guests

1. What this is

Dino is ordering software. The venue sells you the food, not us. We pass your order to their kitchen and, if you pay online, route the payment to them. Every question about the food itself — quality, allergens, how long it took, whether it arrived — is between you and the venue.

2. Prices and tax

Prices are set by the venue. GST is calculated and shown at checkout. If a price on your screen is stale because the venue changed it, the price confirmed on your order is what applies — the total is calculated on our server at the moment you place the order, not in your browser.

3. Allergens

Allergen and dietary labels come from the venue. If you have a serious allergy, tell staff directly. Do not rely on a label in an app. Kitchens are shared spaces and cross-contamination is possible almost everywhere.

4. Payment

Depending on the venue you may pay at the counter, by UPI, or by card through Razorpay. We never see or store your card number.

If you mark an order as paid by UPI, that is a claim, not a confirmation — venue staff verify the receipt before the order is treated as settled.

5. Cancellations and refunds

Once a kitchen has started cooking, an order usually cannot be cancelled. Ask the venue. Refunds are the venue's decision and are issued by them; where the venue issues a refund through this platform it goes back to the original payment method, usually within 7 working days.

6. Accounts

You never need one to order. If you make one:

• Keep your phone or email secure; the one-time code is how you sign in.

• Loyalty points have no cash value and cannot be transferred or sold. A venue may end or change its loyalty scheme; it will say so before points lapse.

• Points and referral rewards may be voided if obtained by abuse — self-referral rings, fake orders, and so on.

• You can delete your account at any time from the app.

7. Behaviour

Do not attempt to interfere with the service: no automated ordering, no probing for vulnerabilities without permission, no attempt to reach another venue's or another guest's data.

8. Our liability to you

We provide the software "as is". To the extent the law allows, our total liability to a guest for anything arising out of using it is capped at the value of the order in question.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or anything else that cannot lawfully be limited.

Part B — for venues

9. Your account and your data

You keep ownership of your menu, your customer records and your order history. You can export them at any time. If you leave, we return them in a machine readable format and delete our copies within 90 days, except where retention is legally required.

10. What you are responsible for

• Tax. Your GSTIN, your HSN/SAC codes, your rates. The platform computes tax from what you configure and generates compliant invoices, but it does not file your returns and does not verify your registration. Have your accountant review the tax configuration before you go live.

• Food safety and licensing. FSSAI registration, hygiene, allergen information, and everything else regulatory about serving food.

• Your menu. Accurate prices, accurate descriptions, honest photographs.

• Your staff. Who you invite and what access you give them.

• Refunds and disputes with your own guests.

11. What we are responsible for

• Keeping the service available, on reasonable efforts. There is no uptime SLA; if we ever offer one it will be in a written agreement with you.

• Keeping your data isolated from every other venue.

• Taking backups and being able to restore them.

• Telling you promptly if there is a security incident affecting you.

12. Fees

What we charge a venue — the subscription and, for venues paid through Dino, the fee on online orders — is shown in the app on your Subscription and Payouts screens before it is charged, and each screen says whether GST is included. We may change pricing on 30 days' notice; you may cancel before the change takes effect.

13. Suspension

We may suspend an account that is not paying, is being used unlawfully, or is threatening the stability of the platform. Except in an emergency we will warn you first.

14. Ending it

Either side may terminate on 30 days' notice. On termination you can export everything for 30 days, after which it is deleted.

15. Our liability to you

To the extent the law allows, our total liability in any 12-month period is capped at the fees you paid us in that period. We are not liable for lost profits or lost business.

We are not liable for: food-safety incidents, your tax positions, or a dispute between you and one of your guests.

Both parts

16. Governing law

These terms are governed by the laws of India. The courts in the State of Haryana, India have exclusive jurisdiction.

17. Changes

Material changes get 30 days' notice. Continuing to use the service after that means you accept them.

18. Contact

ryanshawplasma@gmail.com · +91 83071 10579 · Ryan Enterprises, Haryana, India